Support
You will get one of the owners, not a call centre. Phone or text is the fastest way to reach us about a clean that is already booked.
Hours: 8:00am – 8:00pm, seven days a week (Central). Where we work: all of Greater Houston, from Conroe down. Outside those hours, leave a message or send an email and we pick it up in the morning.
If it is not listed, call or text anyway — it is one of us on the other end.
Call or text us with the date you would rather have. If you only need a price, the estimator on the homepage gives you a number in about a minute, no phone call needed.
Tell us and we will come back out. Nothing is finished until you have seen it — we walk every pane with you before we pack up, and anything you flag gets redone on the spot. If something was damaged, tell us straight away, ideally while we are still there, and we will make it right.
Every completed job gets an emailed receipt. If you need a copy, a different format, or a question answered about a charge, email us and we will send it over.
Plans can be rescheduled or cancelled at any time, with no fee and no notice period. Message us and it is done. If we are holding a card for you, say so and we will remove it at the same time.
We keep your card on file with Stripe, our payment processor. Varner never receives or stores your card number. When the work is finished we email you photographs of it and the amount — you can approve the charge from that email, or use the same link to tell us something is wrong, which stops the payment. If we do not hear back, the card is charged once, 24 hours later, for the amount you authorised. We will never charge more than that without asking you first, and a receipt is emailed when it goes through. To remove a card, or cancel an authorisation before the work is done, call or text or email us.
We only text people who gave us their number and agreed to it. Reply STOP to any text to opt out, or HELP for help. Message frequency varies, and message and data rates may apply. Agreeing to texts is never a condition of buying anything — you can book a clean and never receive one.
Applications are not handled here. Apply to knock doors or to clean windows, and an owner calls you back.
Read the Privacy Policy and the Terms of Service. To ask what we hold about you, or to have it deleted, email support@varnerwindows.co.
